Last Updated: May 22, 2023
Below is information about what personal and sensitive information, including user data, that our app accesses, collects, uses, and shares; and any parties with which any personal or sensitive user data is shared.
Personal and sensitive user data is encrypted and stored on the Phlex65 database.
We use https protocol to secure all data in transfer. Hypertext Transfer Protocol Secure (https) is a combination of the Hypertext Transfer Protocol (HTTP) with the Secure Socket Layer (SSL)/Transport Layer Security (TLS) protocol. TLS is an authentication and security protocol widely implemented in browsers and Web servers.
To secure data we use AWS on the cloud server and Armor Security for additional protection of information.
1. Information We Collect
Information you provide to us
Registration information. When you sign up as an authorized User of a Phlex65 Services account, you give us your name, email address, phone number and similar information.
Payment information. When you use a credit card with your Phlex65 Services account, a third party that handles payments for us will receive your card information.
Communications. If you contact us directly, we may receive additional information about you, such as the contents of a message or attachments that you may send to us, and other information you choose to provide.
Caregiver application information. If you wish to apply to be listed as a Caregiver in the Phlex65 Services database, in addition to the basic User registration information we ask you, we will ask for name, email address, phone number, employment and background verification (including references), work history, DMV driving record, a current TB clearance, and LiveScan. We share this information with our partners who help us by running background checks on prospective Caregivers to help protect Clients and Users.
Caregiver payment information. Caregivers are paid directly by the Client through an independent third party payment service.
Information we collect when you use the Phlex65 Services
Location information. The Phlex65 Services is all about matching Clients and Caregivers. To do this, we need to know where you are. When you open Phlex65 Services on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home,” we receive that information.
Device information. The Phlex65 Services receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your social media account, your identifier for that account.
Usage information. To help us understand how you use the Phlex65 Services and to help us improve it, we automatically receive information about your interactions with the Phlex65 Services, like the pages or other content you view, your actions within the Phlex65 Services app, and the dates and times of your visits.
User feedback. As Users, Clients and Caregivers have the opportunity to provide feedback regarding their experience with the Phlex65 Services and each Assignment and provide ratings. This feedback is posted as Content.
Information from cookies and similar technologies. We collect information through the use of “cookies” and similar technologies to understand how you navigate through the Phlex65 Services, to learn what features or content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. You can consult your web browser(s) to modify your cookie settings. If you delete or choose not to accept cookies from us, you may be missing out on certain features of the Phlex65 Services.
Information we collect from third parties
Third party services. If you choose to register for the Phlex65 Services or otherwise link your Phlex65 Services account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third party partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.
Background information on Caregivers. Phlex65 Services works with third party partners to perform background checks on prospective Caregivers, and we receive information from them such as publicly available information about a Caregiver’s history.
2. How we use the information we collect
We use the information we collect from all Users to:
Help match Clients with Caregivers.
Provide, improve, expand, and promote the Phlex65 Services.
Analyze how Users use the Phlex65 Services.
Communicate with you, including for marketing and promotional purposes.
Personalize the Phlex65 Services experience for Users.
Send you text messages and push notifications.
Facilitate transactions and payments.
Provide customer support.
Respond to issues that may arise.
Determine a prospective User’s eligibility to use the Phlex65 Services.
3. How we share the information we collect
Sharing between Clients and Caregivers
Clients and Caregivers that have been matched for Caregiving Services are able to see basic information about each other, such as names and other similar information, and any information they have added to their profiles. Clients and Caregivers who match their Phlex65 Services accounts to Facebook or other social media accounts will also be able to see their mutual Facebook friends. Caregivers see the location that the Client has provided. Clients see a Caregiver’s real-time location as the Caregiver approaches the Client’s location.
Sharing between Phlex65 Services and third parties
API and integration partners. If you match to the Phlex65 Services through an integration with a third party service, we may share information about your use of the Phlex65 Services with that third party. We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.
Service providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Phlex65 Services.
We may share your information with third parties in the following cases:
With our actual or prospective investors or related to a change of corporate control such as a restructuring, merger or sale of our assets.
With a government agency if it requests information and we think disclosure is required or appropriate in order to comply with laws or a legal process.
With law enforcement officials if we think doing so is necessary to protect the rights, property, or safety of one or more Users, the Phlex65 Services, or the public.
To comply with a legal requirement or process such as civil and criminal subpoenas, court orders or other compulsory disclosures.
To provide information about the use of the Phlex65 Services to existing or potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you.
Whenever you consent in writing to the sharing.
4. You can opt out of or change certain information
User profile information
While a Client’s name will always be shared with Caregivers, you can delete any additional information that you added to your profile at any time if you don’t want Caregivers to see it. Clients will always be able to see Caregivers’ names and other similar information.
While you can prevent your device from sharing location information at any time through your device’s operating system settings, Client and Caregiver location is core to the Phlex65 Services and without it we cannot provide our services to you.
[Can the User, through the Phlex65 Services, control whether to enable or disable features of social media services like Facebook?]
Reviewing and editing your information
You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the Phlex65 Services.
You can opt out of receiving promotional text messages by texting the word END to [Number] from the mobile device receiving the messages. You may also opt out of receiving all texts from Phlex65 Services (including transactional or relational messages) by texting the word STOPALL to [Number] from the mobile device receiving the message, however, opting out of receiving all texts may impact your use of the Phlex65 Services.
You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Phlex65 Services.
5. Data retention and deletion policy
We retain and store user data on our database. Users can arrange for their account to be deleted by contacting the Phlex65 Customer Support administrator and requesting deletion.
We are committed to protecting the data of all Users. Even though we take reasonable precautions to protect your data, no security measures is 100% secure all of the time, and we cannot guarantee the security of your data.
Phlex65 Services is not directed to children, and we do not knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at our Customer Support.